F A Q s
I just placed my order. How long will it take to get it?
I am currently on Maternity leave until the 29th of March 2021, Our website will remain open for all your orders but the turn around time will be extended to 4-6 weeks. Unfortunately we will not be taking any custom orders during this time. After this date we will hopefully be back up and running as usual. If you have any questions please don't hesitate to shoot us an email.
Our products are made to order, we recommend our customers allow 2 - 3 weeks for your items to be created, sorted and packaged, unless stated differently on an individual product. This may also vary on the time it takes for custom designs to be approved.
If you have ordered any of our standard cake toppers they will be made and shipped within 4-5 working days. Custom cake toppers will take 2-3 weeks.
Please note if you have ordered multiple products they will all be shipped in one parcel so please allow the longest shipping time.
If you are unsure about your order arriving in time for a special occasion, we are more than happy to help if there is an achievable time frame. We just need to know about it in advance, so please shoot us an email before placing your order, and we'll let you know what's possible
How long will shipping take?
When your parcel is ready to be collected by the postie, you'll receive a Shipping Confirmation email. There will be a tracking number, which you will be able to track your order all the way to your front door!
Once your parcel leaves us we have no control as to how long exactly it will take it to arrive to you but as a guide the Australia Post website stats that Delivery can take up to 6 business days for metro areas, and up to 14 business days for rural areas
How do I know my order is ready to be picked up?
You will receive an email from us say that It has now been shipped/ ready for pick up!
-If selected postage you can track your items via Australia Post
-If you ticked Free Robinvale Pick Up. It's now ready to be picked up from Robinvale Appliances & Furniture Zone, 168 Bromley Road Robinvale VIC 3549, Robinvale Appliances & Furniture Zone is open Monday to Friday 9am to 5.30pm and Saturday 9am to 12pm.
-If you ticked Free Mildura Pick Up, your item is now ready to be collected from Casual Collections, Shop 9/141 Eighth St, Mildura VIC 3500. Casual Collections is open Monday to Friday from 9am to 5.30pm, Saturday from 9am to 4pm and Sundays 9am to 1pm
How to mount our products?
Most of our products are mounted with Command Velcro Strips. These can be purchased on out website.
Use the top piece of the height chart as a measuring guide by placing it on the ground then resting the bottom piece on top.
Adhesive can be purchased with your height chart.
Wood grains and warping
Colours and grains may vary with our plywood and bamboo, this is due to the natural nature of the material. Our wood products are made indoor use, to reduce warping we recommend avoiding direct heat including sunlight.
How do I clean my products?
When it comes to cleaning we simply recommend the use of a dry cloth to wipe any dust away. This will help avoid your products losing colour, writing and/or warping.
Do we do custom designs?
Yes, if you have anything in mind we are more then happy for you to shoot us an email with your ideas and we can make your ideas come to life